Security is our top priority. The Playa follow industry-leading frameworks like NIST, ISO 27001, and ENISA, and conduct regular audits to keep our infrastructure safe. Additionally, our AI models are PII-free, meaning no personal data is required.

No, we don’t collect personal data. Our AI models are designed to be free from Personally Identifiable Information (PII), ensuring your players' privacy is safeguarded.

The Playa use only aggregated data to enhance your platform, including:

• General player data (e.g., location, currency, age — no personal data)
• Gaming activity data
• Bonus and payment activity data (for specific solutions)

Your team sets up a database replica with pre-agreed views accessible to us. We handle all ETL processes, validate data accuracy, and collaborate with your team to train the models.

Lobby Personalization: You can expect results within the first month, measured through A/B testing with test and control groups.

For other solutions: Results typically show within 2–3 months. These solutions are more comprehensive and require close coordination with your internal teams.

Initial A/B test insights typically appear within 2–4 weeks after launch, depending on traffic volume.

Yes. You define KPIs, guardrails, and rollout logic while our models handle personalization execution.